Returns
Personal purchases
For change of mind, email us within 14 days of receiving your order and return the goods within a further 14 days. You arrange return postage. There is no restocking fee. You can inspect goods as you would in a shop. For cancellation of the whole order, we refund the cost of standard outbound delivery. We issue refunds within 14 days of receipt of the returned goods or evidence that you sent them. Your statutory rights apply.
Business purchases
Request written authorisation within 28 days. Eligible items must be unused and in original packaging. The approved return charge is the greater of £30 or 22% of goods value. If returns exceed 3% of trade purchases in the past 12 months, the charge is 27%, with a £50 minimum. Discontinued, seasonal, sample and non-core items may be excluded. We confirm eligibility and charges in writing.
For faulty or incorrect items, email your order number and product code so we can help.